Eligibility & Enrollment Specialist

Together we help make early childhood education accessible and affordable for our nation’s youngest learners

MetrixIQ is an innovative provider of business services and solutions to state and local governments and nonprofits.  Founded in 2009, Metrix is a fast-growing company focused on collaborating with our clients to create smarter and more efficient operations.  We are a small, diverse and passionate team committed to our clients’ success, and we offer a supportive environment with room to grow and to develop new skills.  Together, we are committed to three primary values: Respect. Accountability. Outcomes.

Located in an old mansion in the Mt. Auburn neighborhood of Cincinnati, Metrix is currently expanding its operations to support an enrollment and customer service center for the Cincinnati Preschool Promise.

What we’re looking for:

An Eligibility and Enrollment Specialist to determine eligibility and enroll applicants into the Cincinnati Preschool Promise (CPP.) This position reports directly to the Program Supervisor and will have day-to-day responsibility for processing Cincinnati Preschool Promise applications, monthly attendance records submitted by preschools and handling inbound calls from families and CPP preschools. Additional responsibilities include data entry into our Customer Relationship Management (CRM) database, outbound calls to families and CPP preschools, and meeting accuracy and production goals.  There is also a chance to take on additional responsibilities as the team grows.

Responsibilities:

  • Assists parents and preschools in multiple phases of the application and enrollment process, ranging from applying through the payment of tuition credits
  • Effectively works with our client, coworkers, parents, and preschools to achieve program goals around accuracy and service standards
  • Accurately enters data into our enrollment database, determining eligibility for all incoming applications for the Cincinnati Preschool Promise (SugarCRM)
  • Communicates with families and preschools to follow up on pending applications or enrollment and attendance records
  • Collaborates with teammates to ensure accuracy of application processing, data entry, attendance, and tuition credits through regular quality checks
  • Provides outstanding customer service by phone and email and notates all correspondence in our CRM
  • Interacts with Cincinnati families and preschool providers on a regular basis regarding applications, eligibility requirements, attendance and general inquiries
  • Helps to handle around 5 to 10 incoming calls a day from families and preschools
  • Becomes Cincinnati Preschool Promise eligibility and enrollment expert in order to education customers on program services and eligibility requirements
  • Assists with one off projects as needed

Qualifications:

  • English language fluency
  • Ability to be self-motivated and organized
  • High school diploma or equivalent. Bachelor’s degree strongly preferred.
  • A minimum of one (1) year experience in: eligibility and enrollment; accounts payable; case management; data entry; or other relevant administrative/clerical work experience.
  • 6 months customer service experience
  • High level of comfort learning new databases and computer applications, including Excel, Dropbox, Outlook, and CRM systems.
  • Experience handling sensitive and confidential information
  • Experience managing and working with a CRM system is a plus but not required (bonus points if you are familiar with SugarCRM!)
  • Detail oriented with excellent communication skills
  • Regular and predictable attendance required
  • Professional attitude and strong work ethic
  • A desire to learn, grow, and take on additional responsibilities as they arise

Why Join Us?

MetrixIQ offers a small and supportive working environment with frequent opportunities to collaborate and learn from your teammates. We take the time to get to know each other and have fun, while also working hard.  We also take great pride in the fact that our work has a direct benefit to the Cincinnati community.

In addition, we also offer a very competitive benefits package (even compared to larger companies). Benefits include: Paid Time Off, Health, Dental and Vision Insurance, Annual Cultural Stipend, 401(K) with company match, Long Term Disability Insurance, Flexible Spending Accounts,  and Monthly Transit Allowance.

To apply, please submit a resume to jobs@metrixiq.com with “Eligibility & Enrollment Specialist” in the subject line.  If we think there’s a potential match, we’ll be in touch about next steps.

Pay Rate – Hourly rate DOE, quarterly bonuses, plus competitive benefits package with health, dental, and vision insurance, retirement plans, long term disability insurance, monthly transit passes, flexible spending accounts, and others.

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